Quality Control Officer

The Quality Control Officer (QCO) is responsible for day-to-day monitoring, verification, and control of quality-related activities across the company’s operations and administrative. This role ensures that services such as garbage collection, sewage services, skip operations, transportation, and customer interactions consistently meet company standards, regulatory requirements, and ISO 9001:2015 Quality Management System requirements.

The QCO provides operational-level quality oversight, ensuring that quality controls are applied daily and that issues are identified, corrected, and prevented before they impact customers, safety, or compliance.

Diploma or Degree in Quality social science or, Business, or related field (or equivalent experience).

- Knowledge and training of ISO 9001:2015.

- Experience in waste management, logistics, or service-based operations preferred.

- Strong attention to detail and communication skills

1. Operational Quality Control

- Conduct routine quality inspections of waste collection, transportation, disposal, and skip services.

- Verify compliance with approved procedures, work instructions, and service standards.

- Monitor service delivery consistency and adherence to customer requirements.

- Identify and report service deviations or nonconformities.

2. Quality Management System (QMS) Implementation

- Support enforcement of ISO 9001:2015 requirements across operations.

- Ensure quality forms, checklists, and records are properly completed and maintained.

- Assist in reviewing and updating SOPs, work instructions, and quality documentation.

- Monitor alignment of operations with quality objectives and KPIs.

3. Inspection, Monitoring & Verification

- Perform scheduled and unscheduled quality inspections.

- Verify documentation accuracy for service records, inspections, and reports.

- Maintain quality inspection logs and trackers.

4. Nonconformance & Corrective Action

- Log internal nonconformities, service failures, and customer complaints.

- Assist in root cause analysis and corrective action development.

- Track corrective and preventive actions to closure.

- Verify effectiveness of implemented actions.

5. Customer Feedback & Complaints

- Support tracking and analysis of customer complaints and feedback.

- Identify recurring quality issues and trends.

- Recommend improvement actions to reduce repeated complaints.

6. Internal Audits & Continuous Improvement

- Assist with internal audits and follow-up actions.

- Conduct routine process audits as assigned.

- Identify opportunities for improvement and support improvement initiatives.