Junior Receptionist

The Junior Receptionist is the first point of contact for visitors, clients, and employees, providing excellent customer service while supporting day-to-day office operations. This role will act as a backfill for the senior receptionist but will also include managing training rooms and assisting with mailroom operations to ensure smooth internal communication and office functionality.

-       High school diploma or equivalent; additional administrative or secretarial training is a plus.

-       Strong interpersonal and communication skills.

-       Basic computer skills (MS Office Suite, email, and internet).

-       Organizational skills with attention to detail.

-       Ability to handle multiple tasks efficiently and maintain professionalism.

-       Previous experience in reception, mailroom, or administrative support is desirable but not mandatory.

• Visitor registration and verification of ID badges.

•    Managing Communication

-   Answer, screen and forward incoming calls, keeping a professional demeanor     and efficiently handle all queries.

-   Facilitate communication between various teams by directing calls or sharing information efficiently.

-   Update telephone directories to reflect organizational changes.

•   Meet and Greet Services (including VIP).

•    Monitor and track HR Benefits Box

-       Keep a digital record of when the box is picked up.

-       Create a ClearID request for agent/(s) on Fridays (forthnightly).

•   Providing helpdesk / information service.

•   Meeting room management

-       Prepare training rooms for internal and external sessions.

-       Coordinate with the relevant personnel regarding room bookings and requirements.

-       Maintain an organized inventory of training room furniture.

•   Visitor Assistance

-    Provide accurate information to visitors regarding directions, services, and staff whereabouts.

-    Assistance and Escort: Assist or direct visitors to their destinations within the building, offering to escort them if required for security or convenience.

•       Transportation Maintenance tracking

-       Receive and issue keys for vehicles with specific maintenance needs.

-       Keep logs of vehicles being services with dates and time vehicles were picked up and returned.

-       Report any discrepancies with keys returned.

-       Report all issues encountered by drivers.

•         Mailroom Assistance (Backfill):

-       Receive, sort, and distribute incoming mail and courier packages.

-       Prepare and dispatch outgoing mail and packages in accordance with mailroom procedures.

-       Maintain records of mailroom transactions and ensure timely delivery to internal departments.

•       General Office Support:

•         Maintain and restock office supplies in service centers.

•         Check sensitive documents and report quantity for incineration.