SKILLEDGUYANESE.COM Customer Services Supervisor (Region 10)
Job Location
Description
To deliver the Company targets in respect of receiving and responding to customer in letters, telephone, email etc.
Requirements
· A Diploma in Social Science plus (5) years’ experience in a customer service position
· Excellent oral and written skills
· Excellent customer relations skills
Responsibilities
MAIN DUTIES AND RESPONSIBILITIES:
Manages the Customer Call Centre ensuring that all customer contact is received, recorded and responded to in an efficient and courteous manner.
Ensures that customer service issues/complaints are recorded and resolved by the appropriate customer service or operations personnel.
Follows up with Operations and Customer Services personnel about overdue customer complaints / requests.
Supervises trains and evaluates the performance of subordinate staff.
Generates interim reports weekly to inform the Customer Services Manager of overdue / unresolved complaints / requests.
Responds to requests and reports coming out of the PUC.
Prepares and submits Management information and reports as directed.
To ensure that daily checks are done with the Customer services Representatives to ensure the necessary reports are prepared and signed off at the end of each day
Perform other related duties and responsibilities consistent with the level and purpose of the post.
GUYANA WATER INCORPORATED
Overview
The Georgetown Sewerage and Water Commission was established on the 23rd March 1929 to provide for the completion of the Sewerage Works of Georgetown. Its objectives were to establish a body of Commissioners to control maintain and manage the Sewerage System and Waterworks of Georgetown; and to provide for the maintenance thereof. GS&WC was responsible for Central Georgetown. The Georgetown Sewerage and Water Amendment Act Number 4 of 1994 made the GS&WC an autonomous public sector institution under the control of the Minister of Works and Communications.
The Guyana Water Authority (GUYWA) was established under the Guyana Water Authority Act Chapter 55:01 of 1972. Its main activities included the construction, operation and maintenance of water distribution systems in order to supply potable water to the public. Prior to the establishment of the Authority, responsibility for the water sector was that of the Pure Water Supply Division of the Ministry of Works.
The Guyana Water Authority was responsible for delivering water to the suburban, Rural and the Hinterland regions excluding Linden and those areas supplied by the Sugar Industry Labour Welfare Fund Committee.
The Guyana Water Incorporated (GWI) was established, resulting from the merger of the Guyana Water Authority (Guywa) and the Georgetown Sewerage and Water Commissioners (GS&WC), on May 30, 2002. Thus, GWI is responsible for the previously divided responsibilities of GUYWA and GS&WC.