Commercial Operation Officer

The Commercial Operations Officer – Airport is responsible for supporting the management and execution of the airport’s commercial activities to maximize revenue, operational efficiency, and passenger satisfaction. This includes overseeing contracts, monitoring performance of airport concessions, parking, cargo, and other revenue streams, and ensuring compliance with aviation regulations and organizational policies.

Five (5) subjects CXC inclusive of Math's and English. Must be proficient in Microsoft office.

• Support the implementation of the airport’s commercial strategies and operational plans.

• Monitor and manage commercial contracts, agreements, leases, and licenses for airport tenants, concessionaires, and service providers.

• Ensure compliance with regulatory requirements, airport policies, and contractual obligations.

• Maintain accurate records of commercial activities, revenue performance, and operational metrics.

• Liaise with airlines, retail tenants, cargo operators, ground handling companies, and other stakeholders.

• Assist in preparing reports, presentations, and analysis on commercial revenue, occupancy, and trends.

• Support tendering, contract negotiation, and renewal processes in line with airport procedures.

• Respond to queries and requests from tenants, passengers, and stakeholders in a professional and timely manner.

• Monitor operational areas to ensure service quality, safety, and compliance with contractual standards.

• Identify operational or commercial risks and recommend solutions to management.

• Contribute to the development and improvement of commercial processes and procedures.

• Support audits, inspections, and performance reviews related to commercial operations.

• Perform other duties as assigned by management.

Qualifications and Requirements

• Bachelor’s degree or diploma in Business Administration, Commerce, Aviation Management, or a related field.

• Minimum of 2–3 years’ experience in commercial operations, preferably in an airport, aviation, or transport environment.

• Knowledge of airport commercial operations including retail, concessions, parking, cargo, and airline agreements.

• Familiarity with regulatory frameworks governing airports (ICAO, GCAA, local aviation authority requirements).

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

• Strong analytical, organizational, and problem-solving skills.

• Excellent written and verbal communication skills.

Skills and Competencies

• Attention to detail and accuracy

• Customer service and stakeholder management orientation

• Ability to manage multiple tasks and meet deadlines

• Negotiation and conflict resolution skills

• Professionalism, integrity, and reliability

• Teamwork and collaboration

Working Conditions

• Office-based, with frequent visits to terminals, concessions, cargo, and operational areas.

• Standard working hours, with flexibility required for meetings, operational support, or urgent commercial issues.

• High-responsibility role requiring interaction with multiple internal and external stakeholders.

Compliance

The Commercial Operations Officer must comply with all airport policies, safety procedures, and applicable aviation regulations, including ICAO and GCAA requirements.

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