Call Center Manager / Team Leader (Remote)

We are seeking an experienced and driven Call Center Manager to lead and scale a high-performance remote sales team. This role focuses on managing outbound sales operations involving warm leads and consultative, high-value offerings.

This is a build-and-lead position. You will play a key role in establishing the team from the ground up recruiting, training, and developing a team of sales representatives while implementing systems and processes to drive consistent performance and revenue growth.

• Minimum of 3 years’ experience managing an outbound sales or call center team

• Proven ability to lead teams to consistently meet or exceed revenue targets

• Strong analytical mindset with experience using performance metrics, dashboards, and reporting tools

• Excellent communication and leadership skills, with the ability to coach and motivate effectively

• Comfortable operating in a fast-paced, results-driven environment

• Experience managing remote teams and fostering accountability in a virtual setting

Preferred Qualifications

• Background in consultative or high-ticket sales environments

• Experience in coaching, training, or performance management

• Familiarity with CRM systems and sales tracking tools

• Recruit, onboard, and train a team of sales representatives (setters and closers)

• Establish and enforce daily workflows, call targets, KPIs, and performance standards

• Monitor live and recorded calls, providing ongoing coaching and performance feedback

• Oversee lead distribution and ensure efficient allocation across the team

• Track and report on key metrics including performance, conversions, and revenue

• Identify performance gaps early and implement improvement plans or staffing changes where necessary

• Develop and refine call scripts, sales playbooks, and objection-handling frameworks

• Collaborate with recruitment/HR to support ongoing hiring as the team expands