Head of Operations – Food Services

W&T George & Co. is a diversified Guyanese business group with a long history of entrepreneurship and innovation. The company has expanded across multiple industries, earning strong brand recognition and a reputation for excellence. With over 125 employees, W&T George continues to pursue significant growth opportunities in Guyana.

We are seeking a seasoned, execution-driven Head of Operations to lead and scale a growing, multi-brand food services business. This role is designed for a proven operator who thrives on accountability, process excellence, and measurable results.

This is not a caretaker role. The successful candidate will own execution across people, processes, profitability, and growth, driving operational excellence across multiple brands and locations.

• 8–15+ years of experience in food services, QSR, hospitality, or multi-unit retail operations

• Proven track record managing multi-location operations

• Strong financial and operational discipline, including labor optimization, food cost control, and EBITDA management

• Demonstrated leadership and people-development capability

• High ownership mindset, thinks and operates like an owner, not a caretaker

• Experience scaling systems, processes, and teams in growth environments

• Data-driven decision maker who uses KPIs and reporting to drive performance

• Comfortable operating in high-growth, fast-moving environments

• Lead day-to-day operations across all food service brands and locations

• Own operational P&L performance, cost controls, and margin improvement

• Standardize SOPs, quality control, food safety, and compliance

• Build and manage high-performing operations and site leadership teams

• Drive productivity, waste reduction, and service consistency

• Lead operational scaling, including new store openings and integrations

• Establish KPIs and reporting for executive leadership

• Partner with finance, procurement, HR, and brand leadership

  Onboarding & 12-Month Plan

  This role comes with a structured onboarding and 12-month operational plan designed to assess, stabilize, and optimize operations across all brands. Specifics of the first 90 days, deliverables, and longer-term goals will be discussed during the interview process.