IT Monitoring Specialist

We are seeking a reliable and detail-oriented Monitoring Clerks to support operational control by monitoring systems, activities, and reports, and promptly escalating any irregularities in accordance with company procedures.

• Secondary education or equivalent

• Previous monitoring, clerical, or security operations experience is an asset

• Strong attention to detail and ability to remain alert for extended periods

• Basic computer literacy and report-writing skills

• Ability to work shifts, including nights, weekends, and holidays

• High level of integrity, reliability, and professionalism

• Monitor assigned systems, screens, logs, and reports in real time

• Record, track, and report incidents, irregular activities, or system alerts

• Escalate issues immediately to supervisors in accordance with established procedures

• Maintain accurate monitoring logs, reports, and records

• Ensure continuous monitoring during assigned shifts without abandonment of duty

• Adhere strictly to confidentiality, monitoring, and operational policies

• Support investigations by providing accurate monitoring information when required