Keen360 Inc. is a global technology consulting and software development firm established in 2012 that provides Business and Technology Solutions to clients around the world. Keen360 specializes in supporting organizations with business processes, data analysis, and customer support.
Keen360 is seeking a highly motivated and dynamic Account Manager to join our team. This individual will serve as a critical liaison between the sales and marketing divisions, ensuring successful execution of client projects in Guyana.
Proven experience in account management, sales, customer service or a related field.
Good communication skills and ability to maintain conversations with clients in a goal-focused manner
Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously.
Flexibility to work outside regular business hours to accommodate client needs.
Strong problem-solving skills and the ability to handle client concerns with professionalism.
Excellent organizational skills and attention to detail
Customer service and client management skills.
Proficiency in Microsoft Office Suite
Diploma in Business Administration, Marketing, or a related field (preferred but not mandatory).
Act as the primary point of contact for clients, managing relationships and ensuring their needs are met.
Collaborate with the sales and marketing teams to strategize and implement client projects effectively.
Understand the services Keen360 offers to better ensure adequate delivery to customers
Coordinate and manage client meetings, presentations, and project updates.
Monitor project timelines and deliverables, ensuring they align with client expectations.
Work closely with clients to gather and understand their requirements, translating them into actionable plans for the team.
Provide regular updates and reports to internal teams and clients regarding project progress.
Identify opportunities for upselling and cross-selling Keen360’s solutions to existing clients.
Maintain and track accurate records of client interactions, feedback, and project details.