Dispatcher

The Dispatcher will coordinate the operations with drivers and stakeholders about the delivery of goods and movement of people and optimizes the utilization of the fleet using the transport management system. The Dispatcher will provide a high level of customer service by assisting both internal and external customers, supporting their requirements and provide administrative support, service customers, provide system updates and oversee asset management.

• Computer Literate with Proficiency in the Microsoft Suit (Office 365, Excel Word)

• Complete confidentiality to be observed in all matters relating to the Department

• High degree of professionalism

• Must be flexible and adaptive to change

• Ability to remain calm in stressful situations

• Time management and prioritization skills

• Accuracy in recording and presenting data/information

• Critical Thinking skills 9. Initiative in the performance of daily job-related tasks

• Excellent customer relations and interpersonal skill

• Greet all customers

• Provide information in a professional and courteous manner

• Communicating with customers about trip details

• Timely response to all bookings received

• Monitor trips

• Ensure all trips are settled at the end of Shift

• Generating bills and invoices

• Any other duties as assigned by Management