Business Operations Manager

The Business Operations Manager leads and coordinates GTNova’s day to day freight, warehouse, and delivery operations to ensure efficient, compliant, and customer-focused movement of air, sea, and land shipments. The role combines operational leadership, team supervision, carrier and customs coordination, and continuous process improvement to meet service levels, cost targets, and delivery deadlines. The position requires flexibility (Monday–Saturday hours) and occasional weekend or after-hours availability to meet shipping schedules and critical operational needs.

Education

• Diploma or Degree in Business Administration/Management, Office Administration, Logistics, Supply Chain Management, Transportation Management, or a related field.

• Additional certifications in Office Management, Project Management, Human Resources, or Logistics Administration are considered an asset.

• Formal training and experience using QuickBooks.

Experience

• Minimum of 3–5 years of progressive experience in office administration, office management, or business operations.

• Minimum of 2–3 years of experience in the freight, logistics, transportation, supply chain, or related industry preferred.

• Proven experience supervising and scheduling small to medium operational teams.

• Hands-on experience preparing airway bills, bills of lading, manifests, and commercial documentation for imports and exports.

• Strong knowledge of customs clearance processes and familiarity with customs systems ,experience with ASYCUDA World is an asset.

• Excellent written and verbal communication skills; professional customer-service orientation.

• Proficient with Microsoft Office (Word, Excel, Outlook)

• Strong organizational skills, attention to detail, and accuracy in recordkeeping and data entry.

• Basic numeracy for weight/volume calculations and cost tracking.

• Valid driver’s license and willingness to travel locally for cargo/port/airport coordination as required.

Key Duties and Responsibilities

• Direct and manage daily operations across freight forwarding, warehousing, and local delivery to ensure timely, accurate, and cost-effective shipment processing.

• Supervise, coach, and schedule operations staff (warehouse, dispatch, documentation clerks) to deliver high service standards and maintain staffing coverage.

• Ensure accurate preparation and verification of shipping documentation (airway bills, bills of lading, manifests, invoices) and maintain custody of operational records.

• Coordinate with customers, carriers, customs brokers/agents, port/airport authorities, and local transport providers to resolve issues and expedite clearances.

• Oversee cargo staging, inventory control, and physical verification processes to prevent loss, misrouting, or documentation discrepancies.

• Monitor KPIs (on-time departures/arrivals, delivery success rate, documentation accuracy, cost per shipment) and produce regular operational reports for senior management.

• Implement process improvements, standard operating procedures, and safety/compliance measures to improve reliability and reduce costs.

• Manage vendor relationships, negotiate rates and service levels with carriers and ensure contractual performance.

• Handle customer escalations professionally, provide timely status updates, and coordinate corrective actions.

• Maintain and promote compliance with customs, import/export regulations, and company policies (including use of customs systems where applicable).

• Support business continuity planning (BCP) and cover operational responsibilities when staff are absent or in cases of emergencies.