IT APPLICATIONS SUPPORT

The Support Technician is responsible for ensuring the efficient, secure, and continuous operation of databases and applications, providing the necessary technical support and maintenance to ensure the integrity, availability, and optimal performance of the corporate information systems.

Among their primary objectives are:

1. Ensure that databases and applications operate efficiently and optimally, making adjustments and optimizations as necessary to improve performance.

2. Effectively manage access permissions and security policies to guarantee the integrity and availability of information systems.

3. Provide comprehensive technical support, resolving incidents and issues related to databases, .NET applications, and other systems to ensure continuous operability.

4. Keep procedure and policy documentation up to date, ensuring compliance with established standards and regulations for database and application management.

MUST HAVE:

SOFTWARE ENGINEERING STUDIES OR A BACHELOR'S DEGREE.

TECHNICAL DEGREE IN SYSTEMS ENGINEERING / SOFTWARE ENGINEERING.

AT LEAST ( MINIMUM) 3 YEARS OF EXPERIENCE IN SIMILAR ROLES.

The Support Technician must, among other tasks:

1. Verify database integrity and proper operation, identifying and troubleshooting potential issues.

2. Manage access permissions to databases and other systems according to established security policies and requirements.

3. Monitor database performance and perform necessary adjustments and optimizations to ensure optimal performance and minimize response times.

4. Configure and maintain user accounts in Microsoft SQL Server, guaranteeing authorized access and data security.

5. Provide technical assistance to end users in the usage and configuration of applications developed in the .NET environment, ensuring their correct operation.

6. Regularly verify the correct execution of database backups, ensuring data availability in case of loss or system failure.

7. Develop SQL queries to extract specific information from databases according to business needs, facilitating analysis and decision-making.

8. Perform integration testing and Quality Assurance (QA) for applications developed in the .NET environment, ensuring they meet operational and usability standards prior to deployment.

9. Collaborate with the technical support team to resolve technical incidents and problems related to databases and .NET applications, providing effective and timely solutions to end users.

10. Execute corrective and preventive maintenance tasks on user hardware and software, ensuring system operability and minimizing potential disruptions or failures.

11. Participate in training and professional development programs to stay up to date with the latest trends, technologies, and best practices in the field of information technology.

12. Perform other duties assigned by their immediate supervisor related to the position held.