Sales Officer

The Sales Officer is responsible for driving business growth by identifying and securing new business opportunities, maintaining and expanding existing client relationships, and increasing the company's portfolio. The role involves delivering high-quality service to both corporate and individual clients while adhering to established policies and procedures. The Sales Officer is also responsible for managing customer accounts, fostering strong client relationships, and preparing accurate reports on sales activities and business performance.

Qualifications & Experience

• Associate degree, Diploma or bachelor’s degree in business administration, Marketing, Insurance, Sales or a related field.

• Insurance qualifications such as ACII, Dip CII, COP, or equivalent would be
  an asset.

• Minimum of 2-3 years' sales experience, preferably within the insurance or
  financial services sector.

• Knowledge of general insurance products and services.

• Valid driver's permit and access to a reliable vehicle may be required.

• Knowledge, Skills & Competencies

• Strong sales and negotiation skills.

• Excellent verbal and written communication skills.

• Relationship-building and networking abilities.

• Customer-focused mindset.

• Strong presentation and proposal-writing skills.

• Good organizational and time-management skills,

• Ability to work independently and as part of a team.

• Proficiency in Microsoft Office Suite and CRM software.

• Knowledge of insurance regulations and industry practices.
  

Key Performance Indicators (KPIs)

1. Number of new clients acquired per month.

2. Gross Written Premium (GWP) generated.

3. New business revenue achieved versus target.

4. Client retention rate.

5. Renewal conversion rate.

6. Number of client visits, calls and presentations conducted.

7. Cross-selling and up-selling success rate.

8. Lead-to-client conversion ratio.

9. Collection rate on premiums due.

10. Customer satisfaction and service quality scores.

11. Timeliness and accuracy of sales reports.

12. Compliance with regulatory and internal requirements.
    

Other

• Maintaining the Company's standards of ethical behavior in relationships with insurers.

• Acting at all times in a manner which does not bring the company into disrepute.

• Verifying the accuracy, completion and authorization of transactions generated during the course of business.

• Any other related duty as required.

Relationships: Reports to the General Manager

Key Responsibilities:

Business Development & Sales

1. Identify, prospect and secure new individual and corporate clients.

2. Develop and maintain a pipeline of potential customers.

3. Promote the provision of brokerage services across all lines of business.

4. Achieve monthly, quarterly and annual sales targets.

5. Conduct client meetings, presentations and sales calls.

6. Prepare and submit quotations, proposals and tender documents.

7. Negotiate terms and conditions with clients within approved authority limits.

Client Relationship Management

1. Manage the insurance portfolio of designated clients including the management
   of claims.

2. Ensure the provision of timely and professional processing of claims by: Receiving information on claims from clients and advise insurers of such matters.

3. Ensuring prompt and accurate claim registration, documentation, and reporting in accordance with internal procedures and regulatory requirements. Assisting clients with their claim submissions.

4. Reviewing claim documents, policy wordings and coverage triggers to assess liability and recommend appropriate courses of action.

5. Monitoring claim progress, maintain detailed claim files, and ensure timely follow-up for outstanding claims information and documents with clients, insurers and third-party service providers.

6. Delivering expert guidance on claims processes, policy interpretation, and risk mitigation strategies.

7. Managing client expectations while ensuring fair and efficient resolution
   of claims.

8. Build and maintain strong relationships with existing clients.

9. Conduct regular client reviews to identify additional insurance needs.

10. Address client inquiries and provide timely solutions.

11. Assist with policy renewals and retention initiatives.

12. Make all efforts to ensure that existing clients remain on the books.

13. Ensure a high level of customer satisfaction and service delivery.
    

Market Development

1. Identify emerging market opportunities and industry trends.

2. Identify cross-selling and up-selling opportunities within existing accounts.

3. Participate in networking events, trade shows and business forums.

4. Develop strategic partnerships to generate referrals and leads.

5. Gather competitor intelligence and market information.
   

Risk Placement

1. Ensuring at all times that rates obtained from Insurers are fair and equitable.

2. Ensuring that in the placement of a risk, to the best of your knowledge and ability, all material information is obtained and conveyed to insurers.
   

Administration & Reporting

1. Prepare weekly and monthly sales reports.

2. Ensure all client documentation is complete and compliant.

3. Ensure timely delivery of all documentation to insurers and clients.

4. Collection of insurance premiums from clients in keeping with the company policy and the Insurance Act.

5. Stay current on industry trends, regulatory changes, and emerging risks.

6. Ensure al client files, records, and communication meet company standards.

7. Compliance & Regulatory Requirements

8. Adhere to all insurance regulatory requirements and company compliance

9. Ensure compliance with Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) regulations.

10. Maintain confidentiality of client information.

11. Uphold ethical sales practices and professional standards.