Customer Support Agent

The Customer Support Agent is responsible for providing exceptional customer service by responding to inquiries, preparing quotations, processing customer orders, and assisting with package handling and shipment-related matters. The successful candidate will serve as a key point of contact for customers and contribute to maintaining high service standards and operational efficiency.

• Minimum of five (5) CSEC subjects, including English Language and Mathematics

• Previous customer service, retail, administrative, or sales support experience is an asset

• Proficiency in Microsoft Office applications and email communication

• Strong attention to detail and organizational skills

• Ability to work independently and as part of a team

• Excellent verbal and written communication skills

• Customer-focused and service-oriented mindset

• Strong problem-solving abilities

• Respond to customer inquiries in person, by telephone, email, and social media.

• Prepare and communicate accurate customer quotations.

• Process customer orders and maintain accurate records.

• Retrieve customer packages from storage as required.

• Resolve issues relating to customer orders, shipments, and deliveries.

• Sort and organize incoming and outgoing shipments.

• Support daily operational and administrative activities.