CASHIER / CUSTOMER SERVICE REPRESENTATIVE

• We are seeking friendly, responsible, and detail-oriented Cashier/Customer Service Representatives to join our team.

• This person will be the voice of the company—assisting customers with bill payments, account inquiries, service activation, troubleshooting basic issues, and providing excellent customer support.

• You will work closely with the technical and billing departments to ensure smooth and professional customer experiences.

Essential Requirements

• Minimum 1–2 years experience as a cashier, CSR, or receptionist

• Strong computer skills (Microsoft Office, email, billing systems)

• Ability to handle cash accurately and responsibly

• Polite, patient, and professional communication skills

Technical Requirements (Basic)

• Ability to explain simple internet concepts (WiFi, modems, billing cycles)

• Comfortable using CRM or billing platforms (we provide training)

Education

• High school diploma required

• Certificate in Business, Customer Service, or Accounting is an advantage

Soft Skills

• Excellent communication and customer-relations skills

• Ability to multitask in a fast-paced environment

• Honest, dependable, and detail-oriented

• Strong problem-solving ability

• Team player with a positive attitude

Cashier Duties

• Process customer payments

• Issue receipts and update billing systems

• Balance cash drawer daily and report discrepancies

• Maintain accurate customer account records

• Prepare daily financial summaries for management

Customer Service Responsibilities

• Greet walk-in customers and answer phone calls professionally

• Assist customers with billing questions, account updates, and service information

• Open new accounts and process service change requests

• Provide basic troubleshooting guidance (modem reset, WiFi issues, payment confirmation, etc.)

• Track complaints and forward complex issues to technical staff

• Schedule technicians for installation or support visits

• Ensure customer requests are logged and followed up

Office Duties

• Maintain a clean and organized workstation

• File documents, forms, and account records

• Assist with administrative tasks assigned by management