IT Support Specialist

The IT Support Specialist provides day-to-day technical support to employees, ensuring that hardware, software, and network systems operate efficiently. This role focuses on first-level troubleshooting and routine IT tasks.

• IT certificate, diploma, or equivalent training.

• 1–2+ years in technical support (preferred).

• Basic understanding of Windows OS, networking, and troubleshooting.

• Ability to install software and configure devices.

• Strong customer service and communication.

• Willingness to learn and follow IT procedures.

• Provide first-level helpdesk support to employees.

• Troubleshoot basic hardware, software, and network issues.

• Install and configure computers, printers, and approved software.

• Assist with user account setup, password resets, and access issues.

• Maintain IT equipment logs and inventory records.

• Escalate complex problems to the Senior IT Specialist.