Office Administrator

The Office Administrator is responsible for overseeing the daily administrative and clerical operations of the dental office. This includes scheduling appointments, maintaining patient records, managing billing and insurance claims, and ensuring smooth communication between patients, dental staff, and external providers. The position requires strong organizational skills, professionalism, and attention to detail to ensure efficient and quality patient service.

• Secondary (High School) education, with passes in English Language and Mathematics.

● Ideally also some proficiency/credit in a Science subject (Biology / Integrated Science / Human & Social Biology) or relevant health-related subject.

● Additional certificate or diploma in Office Administration, Business Studies, or Medical or Dental Office Administration is a plus.

● Proficiency in Microsoft Office Suite and basic accounting software.

● Knowledge of dental billing systems or medical insurance is an asset.

● Excellent communication, multitasking, and organizational skills.

● Strong interpersonal skills and customer service orientation.

Greet and assist patients in a friendly and professional manner.

● Schedule and confirm appointments for dental procedures.

● Maintain accurate and confidential patient records and files.

● Handle phone calls, messages, and patient inquiries.

● Collect payments, handle cash, credit card transactions, and provide receipts.

● Manage billing, payments, and insurance claim submissions.

● Monitor office supplies and coordinate orders as needed.

● Coordinate communication between patients and the practitioner.

● Assist the dentist and dental assistants with administrative support.

● Prepare daily reports, patient logs, and cash reconciliations.

● Ensure the reception area and office remain clean, organized, and welcoming.

● Uphold confidentiality and patient care standards in compliance with clinic policies.