SKILLEDGUYANESE.COM Network Engineer III
Job Location
Description
Responsible to the Senior Engineer – Local Operations for the effective and efficient operation and maintenance of all Data platforms and networks POPs owned and operated by One Communications, also ensures the superior quality and grade of service are given to customers
Requirements
Machines: Computers, Printer and Photocopier.
Tools-RJ-11/45 Crimpers, Pliers, Cutters, Power Wire Crimpers, Screw Drivers, Multi Meter and Jumper- Wire Wrapping Tool.
Work Aids-Console Software, Fault Logs, Remote Access, Northern Telecom Practices, Instillation Drawings and Network Diagrams.
Equipment- Switches, Routers, Servers, Load Balancers, DC Power Distribution Blocks, Modems and Fiber Optic Test Sets.
ENVIRONMENT AND PHYSICAL ACTIVITY
· The incumbent is in a non-confined office type setting in which he or she is free to move about at will. The
· position requires occasional travel to business offices/units and to Parent Company/Subsidiaries.
· Most travel is by land, but more distant locations are reached by sea or air.
· The incumbent, in the course of performing this position spends time writing, typing, speaking, listening, lifting
· (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
· The incumbent for this position may operate any or all of the following: telephone, cellular telephone, beeper,
· copy and fax machines, adding machine (calculator), microfilm equipment, encoder, credit card terminal, personal computer and related printers.
· The work environmental characteristics described here are representative of those an employee encounter while performing the essential functions of this job.
· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
· Reasonable accommodation may be made to enable individuals with disabilities to perform the essential
· functions.
· Interests: Interests in seeing the National and International Data facility working efficiently
· Essential Experience: 0-3 years’ experience in IP systems and telecommunications, particularly in the field of data transmissions at low and high speeds.
FRONTLINE MANAGEMENT JOB DESCRIPTION EVALUATION
FACTORS SUBSTANTIATING DATA
EDUCATION
B.Sc. Diploma in Telecommunication/Electrical/Electronic/Computer Engineering. Or Equivalent Cisco Certifications – CCNA
EXPERIENCE
0-3 years’ experience in Telecommunication systems employing digital Data Transmission and Computer control facilities
ANALYTICAL AND INTERPRETATION
High degree of analysis required. Needs to evaluate the reliability of sources of data and organize some to provide the basis of managerial decision making.
DECISION MAKING/CO-ORDINATION
Make decisions in consultation with supervisor providing opportunity to use alternative and innovative skills to solve problems (Technical & Administrative)
TECHNICAL
Specialized training necessary. Constant application of technical skills in use of sophisticated high technology equipment and in faulty localizing and restoration of service.
CLERICAL
Moderate volume of clerical work, including weekly and monthly reports on network performance, and regular reports on repair and maintenance activity.
MENTAL AND VISUAL ATTENTION
level close attention to execute precision testing and equipment change functions within prescribed time frames.
SUPERVISORY CONTROL
Responsible for the completion of tasks where the employee is required to work as part of a team with some need for directing or instructing teammate(s) in the execution of duties. Responsible for the care of assets used in relation to the job.
RESPONSIBILITY FOR CASH, MATERIAL AND SYSTEMS
Responsible for extremely critical and valuable data platform equipment and peripherals.
SAFTEY OF OTHERS
Responsible for the safety of staff in the section. Also, for the application of the safety rules and procedures to prevent injury to employees and minimize costly damage to critical equipment.
CONTACT/STAFF RELATIONS
Frequent contacts within the section, other departments and regular contacts with internet service providers and equipment vendors.
WORKING ENVIRONMENT
Office air condition environment for at least 80% of the time. Hazards are generally low except for VDU screen radiation which affects eyes severely.
PHYSICAL DEMAND
Most time involved in moving, reading, writing and driving to effect repairs to equipment and execute changes.
AVAILABILITIES
Available 24/7 to respond to network or customer outages, ability to work nights, weekends and holidays to provide high availability of services as required.
TRAVEL
Be able to travel out of town as required to support data network expansion, failures or customer issues but not limited to.
OTHER
Valid Driver’s License is required.
Responsibilities
Assist in reviewing and analyzing system performance in order to recommend changes/updates
Provide field support necessary to troubleshoot and repair faults for B2B services (Data Services, E1, LAN/WAN, SIP Interfaces, etc.) within SLA.
Provide field support in the event of system impairments in any of One Network POPS and related to failures in the fixed data network and mobile IP backbone equipment located in our POPS.
Install new hardware/software when necessary and using established change procedures and SOPs in One POPs necessary for service extension, or expansions related to data services or mobile IP backbone.
Interface with the equipment manufacturer for upgrading/fault analysis/system modifications in Fixed data and Mobile networks.
Responsible for the maintenance of data equipment and mobile IP backbone equipment located in One POPS. This scope includes but is not limited to:
Ensuring equipment SW baselines are UpToDate
Ensuring physical environment meets the operating standards of installed equipment.
Responding to alarms on equipment under your control and leading corrective measures.
Provide field support necessary for the deployment of even WIFI services as requested by Brava and the wider One business.
Provide the field support necessary to support changing operations conducted by other departments. This field support may include and not be limited to:
One site verification during a change activity.
Physical/SW changes at POPS that may be required by a change activity.
Assist in the analysis of system failures in order to maintain an adequate inventory of spares
Provide support to other departments as pertaining to information reporting.
Assist in the training of staff in order to improve the quality and quantity of their output.
Assist the installation and support process for B2B Services.
Assist in reporting weekly and monthly network changes, outages, and performance.
Other Duties
Have a proactive approach, identifying opportunities to drive business success through effective people management.
Willingness and ability to be both hands-on and strategic as needed.
Confident and flexible, ability to hold one's own with strong personalities, yet flex around different personalities and organization need.
Possess a professional demeanor, acting with discretion, and the ability to maintain strict confidentiality.
Excellent written and oral communication skills, including excellent interpersonal skills.
Highly self-motivated, resourceful, analytical, and detail oriented.
Good problem-solving skills, with the ability to prioritize and perform multiple tasks in critical time situations.
Comfortable working within a fast paced, dynamic environment.
A healthy mix of humility and drive, and the ability to quickly learn, embrace, and support the culture of caring for employees.
Answers telephones, answers question and directs callers to proper Company personnel.
Assumes responsibility for various department functions in the absence of staff members or in overload situations.
Demonstrates knowledge of and adherence to "THE ONE COMMUNICATION WAY", shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce. As well as treating people with respect; keeping commitments; inspiring the trust of others; working ethically and with integrity; upholding organizational values; accepting responsibility for own actions.
Follows policies and procedures; completes administrative tasks correctly and in a timely manner; supports the Company's goals and values; benefits the Company through outside activities.
Performs the position safely, without endangering the health or safety to oneself or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act, which are applicable to one's own actions and conduct.