Account/Client Services Manager - Remote

The Account/Client Services Manager serves as the primary liaison between clients and internal teams, ensuring seamless communication, timely delivery of services, and high client satisfaction. This role is pivotal in managing relationships, coordinating project execution, and supporting operational excellence across multiple accounts.

Proven experience in client services, account management, or project coordination 
Excellent communication and interpersonal skills 
Strong organizational and multitasking abilities 
Familiarity with CRM tools, project management platforms, and KPI tracking 
Ability to work independently and manage multiple accounts simultaneously 
Professional demeanor and problem-solving mindset 

Client Relationship Management 
  - Act as the main point of contact for assigned clients 
  - Maintain regular communication to ensure satisfaction and address concerns 
  - Build long-term relationships based on trust and performance 
Project Coordination & Delivery 
  - Oversee day-to-day execution of client projects 
  - Coordinate deliverables across internal departments (design, development, marketing, etc.) 
  - Track timelines, milestones, and ensure deadlines are met 
Operational Support 
  - Monitor service delivery quality and escalate issues proactively 
  - Assist in onboarding new clients and setting expectations 
  - Maintain accurate documentation of client interactions and project updates 
Performance Tracking & Reporting 
  - Track KPIs and service metrics for each client 
  - Prepare weekly/monthly performance reports 
  - Recommend improvements based on data insights 
Team Collaboration 
  - Liaise with internal teams to align on client goals and priorities 
  - Facilitate feedback loops between clients and service teams 
  - Support internal process improvements to enhance client experience