Responsible for scheduling service appointments, advising customers on necessary repairs and maintenance, and ensuring that the service experience is positive and efficient.
High school diploma or equivalent.
Customer service experience, preferably in the automotive industry.
Good communication skills and ability to explain things clearly.
Organizational skills to handle multiple tasks.
Basic knowledge of automotive systems.
Familiarity with computerized systems.
Customer-focused mindset and problem-solving skills.
Flexibility to work during service center hours.
Greet and assist customers in a friendly manner.
Listen to customers' vehicle concerns and ask relevant questions.
Explain service options and provide cost estimates.
Schedule service appointments based on customer preferences.
Coordinate with technicians to ensure timely completion of service tasks.
Keep customers updated on the progress of their vehicle's repairs.
Process payments and provide detailed invoices.
Maintain organized customer records and service histories.
Address customer complaints with professionalism and empathy.
Stay informed about industry trends and technical advancements.
Beharry Automotive Limited is a family-owned business that was officially established on 1st August 1994. It is the authorized distributor for the leading automotive brand Toyota. Characterized by a rich heritage of family traditions and history, Beharry Automotive Limited offers brand-new Toyota vehicles, genuine spare parts, and quality service.