We are seeking a highly organized and customer-oriented individual to join our team as a Parts & Service Advisor for our fleet customers. The incumbent will play a crucial role in providing exceptional service to our customers while ensuring efficient operations within the Parts & Service Department.
High School Diploma of at least 5 CSEC subjects, including Mathematics and English A; Technical Certification from any tertiary institution in Automotive or Mechanical Engineering is a plus.
Proficiency in Microsoft Office Suite.
2-3 years’ experience in a similar customer-facing role.
Valid driver’s license for Car or Van.
Excellent communication and customer service skills.
Serve as the first point of contact for fleet customers seeking parts and service support.
Scheduling service appointments, assisting with parts identification and recommendations.
Maintaining accurate records, managing parts orders and back orders, resolving customer issues, and keeping customers updated on repairs and parts orders.
Coordinating with Technicians to ensure timely service completion, submitting warranty claims, and staying current on automotive product knowledge while adhering to safety regulations.
Tradewind Automotive Inc., a joint venture partner of Farfan & Mendes is the authorized distributor for FORD Motor Company vehicles in Guyana.
Our mission is to create an exceptional customer experience where we as market leaders provide our quality transportation products and services. Our vision is that we are contributing to building Guyana and being the preferred car dealer for safe and reliable transport solutions by which everyone can move forward and pursue their objectives.