Customer Service Representative

fulltime

Job Location

Q1 Providence, East Bank Demerara.

Description

We are looking for a dynamic individual to fill the role of a Customer Service Representative within the Service Center Department. The candidate will be responsible for providing excellent customer service by ensuring that customer requests are met in a timely and efficient manner.  

Requirements

  • Minimum of five (5) CSEC Subjects including Mathematics and English A

  • Experience in a similar role will be an asset

  • Proficient in Microsoft Office Suite

  • Strong verbal and written communication skills

  • Strong customer service skills with attention to details

  • Must be a team player and be able to work in a fast-paced environment

Responsibilities

  • Prepare customers’ quotations and invoices and assist with posting receipts

  • Ensure that items are correctly supplied, in comparison to computer invoices, before delivery to the customer

  • Make recommendations to customers regarding the best product based on the stated purpose

  • Recording complete and accurate information on job cards

  • Daily balancing of the cashier

  • Process rental transactions

  • Take calls and respond to customers via the telephone when necessary

  • Ensure original Purchase Orders are collected, and all charge bills and invoices are properly signed

  • Book units for Alternative Energy/ Small Engines Departments for repairs

  • Book blades for Saw Doc Department for welding, sharpening and setting

  • Ensure good housekeeping is maintained in the Service Center

  • Assist with stock checks and special projects as required

A Job By

FARFAN & MENDES; A CROSBIE MEMBER COMPANY

Overview

2020 FMCG Inc., operating as Farfan & Mendes, A Crosbie Member Company Farfan & Mendes (F&M), one of Guyana's most highly respected family-owned businesses, was first incorporated in Guyana in 1967. On January 1, 2021, the joint venture 2020 FMCG Inc. was formed, a partnership between Guyana owned Farfan & Mendes and Canadian owned Crosbie. As a majority-owned Guyanese company, Farfan & Mendes employs over 120 people and is active in forestry, mining, alternative energy, industrial service sectors, and oil & gas. Crosbie Crosbie is a family-owned Newfoundland and Labrador-based company with an international footprint. With locations in Newfoundland and Labrador and the Maritimes in Canada, the United States, and South America, Crosbie has a proven history of serving offshore oil & gas, marine construction, commercial construction, and residential real estate industries. Crosbie has been a preferred supplier to the Canadian offshore oil & gas industry for over 25 years. Core Values The vision for F&M is "to surprise and delight our customers in everything we do." FMCG aims to foster a culture of innovation through encouraging customer-oriented solutions within our teams and developing mutually beneficial relationships with our clients. This culture is built on our core values that guide our team in our work's daily execution.
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