Support Services Analyst I

The ideal candidate would be responsible for providing IT support to our client in the Oil & Gas sector by performing a variety of professional, technical and analytical duties for the operation of enterprise, client, server and desktop computer systems and networks. This role is a contract-based appointment, with likely renewals annually based on performance and capacity needs.

• Degree, diploma in a related IT field would be an asset

• Additional certifications in IT, systems administration, hardware or software is advantageous

• Familiarity with IT processes such as peripheral configuration, software installation and antivirus management

• Additional skills such as crimping, cable work etc. will be advantageous

• Detects, analyses and applies corrective measures to technical problems and systems deficiencies

• Configures, installs and manages the distribution of computer software for enterprise and desktop functions

• Installs, configures and logs hardware devices issued to employees. Integrates as necessary with network infrastructure

• Manages logging, issuing and movement of IT equipment internally

• Applies network upgrades, updates and other software patches periodically as scheduled

• Collects, analyzes and reports on system data, usage, network performance and other KPIs as outlined

• Other tasks as assigned by the line manager.