In this role, you will support to the Technical Services team and complete repairs efficiently, thereby enhancing the company’s customer service standards.
A Diploma or Certificate in Mechanics/Refrigeration & Air Conditioning
A minimum of two (2) years’ experience in a similar position
Ability to work unsupervised
Able to meet deadlines
Strong customer service, interpersonal and communication skills
A strong work ethics and integrity
Knowledge of computer repairs
Strong organizational and coordination skills, along with analytical and problem-solving abilities
Repair all jobs assigned to you within the stipulated time frame
Liaise with customers to finalize scheduling dates and times
Receive and take responsibility for spare parts required for repairs
Write clear resolutions on the Service Request document upon completion of a job
Complete the Technician’s Daily Productivity Sheet
Accurately diagnose and record part numbers for parts ordering
Ensure that parts are properly looked after
Ensure that both company and customer goods are well cared for while in your possession
Receive spare parts with the Senior Stock Clerk
Contact customers and Customer Relations Representatives to schedule or reschedule appointments
Report any accidents involving the motor vehicle for which you are responsible
Ensure daily checks are performed on the vehicles (complete the form)
Ensure defective parts are returned to the Senior Stock Clerk
Ensure the customer's item and work area are cleaned upon completion of the job
Ensure customers sign the SR document after the completion of the job
Report any gas leaks, fire hazards, or other potential dangers for immediate attention
Performs any other related duties that may be assigned to you by the Technical Service Manager
Unicomer is a dynamic and fast-paced retail organization. We are part of an Extraordinary Group with more than 24 years of experience improving people's quality of life with products and financial services in 21 countries in Latin America, the Caribbean and the United States; operating in more than 1,270 points of sale with more than 25 commercial brands. Our established brands within the Caribbean include Courts, Optical, Ready Finance, Radio Shack and Lucky Dollar. We stand out for innovating financial products, providing opportunities to millions of people and promoting financial inclusion. We focus our efforts on offering solutions to clients and communities for a sustainable economic growth. Our priority is to place our customers at the center, by providing them with the best products and financial services experience through physical stores and digital channels. We are unique, we are Unicomer!