One Station Manager for [AIRFRANCE / KLM Airlines] Guyana

In line with the Air France KLM group and individual airline strategies and quality standards, the station manager manages amongst others the aircraft -, passenger – and baggage handling processes and activities in the respective station for KLM Royal Dutch Airlines and/or Air France, to guarantee excellent customer service, a safe and effective operation, securing a cost-efficient handling process that complies with the airline/s safety and security requirements. Who are we looking for:

We are looking for a dynamic, driven, and experienced Station Manager for Georgetown Guyana. The ideal candidate has proven experience in a leadership function, has strong entrepreneurial skills, and is driven towards building and developing effective teams and (customer/stakeholder) relations

• Previous experience in an (outstation) management position.

• Strong knowledge of airport operational and passenger handling processes.

• Knowledge and experience in the budgeting process.

• Experience of team management

• Fluent in Spanish, English, and French as an advantage.

  Additionally

• Technical/professional knowledge • Safety & Security focus • Customer / Quality Focus • Cost focus • Initiative • Communication • Decisiveness • Teamwork • Stress Tolerance • Drive • Tenacity • Excellence • Adaptability • Managing Performance • Planning and Organising • Business Orientation

Responsible for the station's overall performance to the agreed upon Group standards of safety, quality and customer satisfaction, ground handling punctuality, maximum use of aircraft capacity, cost per seat, and EASA OPS1 standards.

1. In line with Group strategies and Quality Standards, monitors and coordinates all activities to guarantee efficient station management, excellent customer service, cost effectiveness of handling, and to comply with safety and security requirements.

Core activities:

• Manages the efficiency of his/her station setup in compliance with the SMM (Station Management Manual)

• Plans and executes all station audits (IAuditor & MESUR) initiates and follows up on corrective actions when so required.

• Establishes a quality organization that complies with EU OPS requirements.

• Manages that the Local Emergency Response Action Plan is made up to date, assures a yearly tabletop exercise as well as maintains the Go Kits to allow immediate and efficient treatment of any crisis.

• Is responsible for the compliance of the handling companies and partner airlines with Group requirements.

• Is responsible for the compliance of the “We Care For Our Customers” program for both the staff as well as the Handling Agent front line staff • Solves directly all station issues.

2. In compliance with the Group’s purchasing and budgeting procedures draw up and manage in the best cost-effective way possible the station budget to ensure cost control.

Core activities:

• Analyses station expenditures to support Head Offices in the negotiation of new or existing contracts with external suppliers and handling companies.

• Ensures that the station budget is at all times in line with regional guidelines, monitors the follow-up, and initiates corrective actions when needed.

• Is responsible for the station invoicing process. 3. In line with the local Human Resource policies Regional Station Manager and OAM directives set targets and appraise all AF or KLM station staff to enhance performance and to increase staff satisfaction.

3. In line with the local Human Resource policies Regional Station Manager and OAM directives sets targets and appraise all AF or KLM station staff to enhance performance and to increase staff satisfaction.

Core activities:

• Manages and coaches station staff in order to reach the company’s objectives and maintain a proper working atmosphere.

• Leads both the mid-year and end of the year performance appraisal of AF or KLM station staff.

• Takes part in the recruitment of, Deputy Station Managers, Duty Station Managers, Station Supervisors and other AF or KLM handling staff.