SKILLEDGUYANESE.COM Marketing Assistant
Job Location
Description
• Project Management - initiating, planning, executing, Controlling, and closing the work of a team to achieve specific goals and meet specific success criteria at the specified time. Spearhead any assigned Marketing task.
• Customer Query - FB, LinkedIn, Instagram etc (In the absence of the Sales Associate)
• Website - Organize the orders and respond to live chat (In the absence of the Sales Associate
• Complete 90 day marketing plan and yearly marketing plan(using the 5 ways lead sheet to select strategies)
• Ensuring customers are attended to in the stipulated time and served
• Complying with all other company rules and regulations and ensuring that the Store’s Policy and Procedures are followed.
• Offering Technical and Sales assistance to the other team members when needed.
• Act as a representative on behalf of the Store.
• Adhere to the company’s values, mission and vision
• Video and document all processes relating to JD where necessary.
• Any other duties specified by the Manager.
Requirements
Diploma in Marketing or higher,
two years of working experience
computer literate/ graphic designing.
Responsibilities
Marketing Research - analyze competitors, and strategies & present
a) Price Comparison Findings and recommendations
b) Mystery Shopping
c) Phone Audit
d) Etc.
2. Follow-up calls – Complete min. 50 follow-up calls per day. Add 10 persons to the WhatsApp group weekly
3. Email marketing
4. Update indoor and outdoor screens.
5. Supervise the Marketing department to meet all the goals and objectives in the absence of the supervisor.
6. Database Management
7. Customer response - FB, LinkedIn, Instagram, tic tok in the absence of the E-commerce Sales Rep.
8. ISO Audit - 1 audit per quarter
9. Updating marketing medium file.
10. FAQ manual update.
Silvie's Industrial Solutions
Overview
Who we are…
Our original name, Silvie’s Variety Store, has been in operation since 1972 providing products such as Automobile and Motorcycle parts. We have since changed our name to Silvie’s Industrial Solutions and diversified into Hardware, Electrical and Industrial Products. We are ISO certified, as we believe in continuously raising the standard of our operations.
Our Hadfield Street location attracts customers in the gold mining, construction, vulcanizing and manufacturing industries, etc. while our High Street location handles the motor spares section of the organization. We provide all replacement parts for the items we sell and we have the best after sales service in Guyana. We employ over 30 trained problem solvers who are dedicated to serving our customers and warranty is extended on all items except engines.
We are conveniently located in the heart of the city, and close to many of the bus parks. Free delivery is offered around Georgetown. We have a repair department that can handle any item that needs repairing or servicing. Customers can place their orders via telephone, WhatsApp or our website at www.silviesonline.com. We offer a layaway plan of 3 months. Some of our most selling items are food processing, agriculture equipment, diesel and gasoline engines, cement mixers, generators, woodworking equipment, water pumps, pressure washers, hoses, v-belts and a variety of parts and quality items to choose from.
We are open for business from Monday to Friday from 8:15 a.m. to 4:00 p.m. and Saturday from 8:30 a.m. to 12:30 p.m.
Company Vision
To create an abundant life for our internal and external partners through exceptional products and services.
Company Mission
Through our culture of support to our trustworthy team members, we will position Silvie’s as the Caribbean’s leading supplier of domestic and industrial equipment backed by exceptional after-sales service.
Silvie's DNA:
EXCELLENCE, RESPECT, HUMILITY, HONESTY, PERSONAL GROWTH & SERVANT LEADERSHIP.