Customer Service Specialist


Job Location

108 Durban Street Werk-en-rust


Ensuring that all aspects of customer service are applied when handling customers and that all customers feel pleased with the information given to them. As a customer service specialist, it is your responsibility to ensure that each customer feels noticed, special, and appreciated all time.


General skills required:

1) Five CXC subjects Grade 1 and 2 in English and Mathematics.

2) Must be articulate with good writing and comprehension skills.

3) Computer literate.


• Warmly and professionally answering inbound calls, assisting customers with telephone inquiries and directing the calls to the appropriate team member as necessary.

• Offering friendly and focused assistance to in office customers and online customers. This includes providing quotations to customers both in store and online and answering any questions they may have..

• Assisting customers in the tracking of their orders by providing them with necessary information ( contacting the order/cargo agent,gathering the information and then presenting it to the customer). 

• Resolving customer complaints via phone, email, or social media. Attempting to persuade customers to reconsider cancellation of orders.

• Actively participating in and planning of marketing events and community outreach for the company to reach and acquire new customers.

• Inform customers of any deals and promotions that may be occurring. Contributing to team efforts by providing new creative ideas, suggestions and feedback to enhance the services offered by BAC Couriers.

• Writing payment information on the quote slips and collecting pertinent information such as email addresses and phone numbers from all customers as it relates to in store order confirmations.

A Job By

BAC Couriers


BAC Couriers is the solution for your Online Shopping needs! Our company provides a unique service to individuals living in Guyana. We understand how difficult things are financially in today's world so we strive to offer a service that is high in quality but affordable in price! We hope to give you an amazing online shopping experience with our door-to-door delivery service. We are an Online Shopping/Shipping and package delivery service that allows you to shop online from any website around the world. Customers can send us links of items they are interested in from any credible website in the world and receive a quick quote to ship the item(s) to Guyana. Our quotes include all shipping and duties charges for your convenience. Alternatively, if you have a debit/credit card with the VISA, MASTERCARD, DISCOVER or AMERICAN EXPRESS logo, you can sign up for your own mailbox address and purchase and ship your items to us. We'll take care of the shipping and clearing but if you prefer to use your own broker to clear your item(s), please notify us before shipping so that we can prepare your cargo accordingly.
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