Front Office Manager


Job Location

Regency Suites


We are looking for an enthusiastic and detail-oriented Front Office Manager to oversee the day-to-day operations of our front desk. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to create a welcoming and efficient environment for both guests and staff.


  • Proven experience as a Front Office Manager or in a similar role within the hospitality industry

  • Strong leadership and organizational skills

  • Excellent communication and interpersonal abilities

  • Knowledge of hotel management software and reservation systems

  • Customer-focused mindset with a commitment to delivering exceptional service

  • Ability to handle stressful situations with poise and professionalism

  • Familiarity with standard operating procedures in the hotel industry

  • Availability to work flexible hours, including weekends and holidays


Please not the following list is just an overview, actual duties will vary

  • Supervise and lead the front desk team to ensure exceptional guest service

  • Manage guest check-in/check-out processes and resolve any issues or concerns

  • Train, mentor, and motivate front desk staff

  • Coordinate with other hotel departments to ensure seamless guest experiences

  • Implement and maintain front office policies and procedures

  • Monitor and optimize room inventory and rates

  • Handle guest inquiries, feedback, and complaints with professionalism and efficiency

  • Conduct regular performance evaluations and provide constructive feedback

  • Collaborate with housekeeping and maintenance teams to ensure room readiness

  • Oversee the use of hotel management software and ensure accurate record-keeping

  • Ensure compliance with all safety and security protocols

A Job By

Regency Suites


Established city hotel.
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