NATURE AND SCOPE OF JOB
The Account Coordinator will play a critical role in ensuring the efficient movement of goods by effectively coordinating driver schedules, tracking shipments, and maintaining communication with drivers, customer service, and third-party carriers. This role requires excellent communication skills, the ability to work in a fast-paced environment, and a strong commitment to ensuring on-time pickups and deliveries.
5 successful passes or more at CSEC or equivalent. Diploma preferred.
6 - 12 months experience in a leadership role.
6 - 12 months of customer service experience.
Excellent computer and administrative skills.
Computer literate (excel, word, email, Google Docs)
A strong work ethic.
Customer service skills.
Great attention to detail.
Excellent verbal and written communication.
Able to multi-task and prioritize assigned tasks in a fast-paced environment.
DESCRIPTION OF DUTIES
Updating Driver and Dispatch Information: Maintain accurate and up-to-date records of driver assignments, schedules, and availability. Communicate changes to drivers and dispatchers as needed.
Initiating 3rd Party Tracking: Collaborate with third-party tracking providers to initiate shipment tracking. Ensure real-time visibility of shipment locations and update relevant parties on any delays or issues. Work to get 3rd party drivers to accept Trucker Tools / Macro-point tracking. Help drivers with downloading and follow-up if not tracking appropriately.
Processing In and Out Times: Record in and out times accurately for shipments at both shipper and delivery locations. Use this data to track driver performance and optimize efficiency.
Verifying On-Time Pickup: Prioritize same-day pickups by proactively contacting drivers to confirm on-time pickup schedules. Address any deviations or delays promptly to ensure timely departures.
Verifying On-Time Delivery: Monitor in-progress shipments to verify on-time deliveries. Communicate with drivers and delivery locations to address potential delays or issues that may arise.
Updating Customer Service: Provide regular updates to the customer service team regarding the status of loads. Communicate any delays, issues, or changes in delivery schedules to ensure transparency and manage customer expectations.
Updating Misallocations: Maintain accurate records of misallocations and discrepancies utilizing the 2:30 report.
Adding CRST Trailers for PO Loads: Update and manage trailers associated with PO (Power Only) loads from CRST. Ensure accurate trailer information is maintained for effective load tracking and trailer continuity.
Utilizing Capacity Tools: Utilize tracking tools such as SkyBitz, Vantage, customer portals, and carrier websites to monitor and track shipments in real-time. Ensure accurate and timely updates are provided to all stakeholders. Utilize Carrier 411, Mcleod, Trucker Tools, DAT.
Interact and assist other Capacity Coordinators.