Technical Service Lead

The candidate will be responsible for providing strategic oversight and technical authority for our integrated workshop operations. This leadership role entails optimization of the entire service lifecycle for our small engine repairs, construction equipment rental fleet, and tyre repair services.

·         Bachelor’s Degree in Mechanical Engineering or other related disciplines.

·         Five (5) plus years’ experience in a Technical Operations Role, such as an Analyst, Technical Communicator, Warranty Administrator or similar role, preferably within the equipment or automotive industry.

·         Demonstrated experience in operations coordination, workflow management, and process improvement.

·         Strong background in mechanical systems, diagnostics, and repair methodologies.

·         Experience in a leadership or management role with responsibility for mentoring technical staff.

·         Experience working within a business unit that handles equipment rental, tyre services, and small engine repairs.

·         Six Sigma Certification

·         Serve as the primary technical authority within the workshop, providing high-level diagnostic support for complex mechanical issues in small engines and construction equipment.

·         Design, implement, and continuously refine the end-to-end service workflow, from job intake and quotation to repair, quality control, and final delivery.

·         Oversee and approve major repair strategies, ensuring technical accuracy and cost-effectiveness.

·         Evaluate and introduce new repair techniques, tools, and technologies to enhance the workshop's technical capabilities.

·         Manage resource allocation, including technician scheduling, parts inventory, and workshop capacity, to maximize efficiency and meet customer deadlines.

·         Oversee the administrative functions of the Service Department, including job costing, warranty administration, and technical documentation.

·         Manage all warranty claims and technical communications with manufacturers and suppliers, ensuring compliance and maximizing recoveries.

·         Act as the primary technical liaison for key clients, explaining complex issues and building confidence in our service capabilities.

·         Utilize data and predictive maintenance techniques to anticipate equipment failures and schedule proactive servicing for the rental and equipment fleet, minimizing downtime.

·         Apply Six Sigma and Lean Manufacturing Principles to identify bottlenecks, reduce waste, and improve overall service turnaround times.

·         Establish and uphold rigorous quality control standards for all repairs and services performed.

·         Translate complex technical data into clear, actionable reports for management and other stakeholders.

·         Conduct training sessions to upskill the team on new technologies, diagnostic procedures, and safety protocols.