Warehouse Assistant

The Warehouse Assistant is responsible for receiving and dispatching cargo accurately and in a timely manner to and from the warehouse and customers, ensuring efficient handling of shipments to avoid penalties, fines, or unnecessary delays. The role also involves providing excellent customer support by assisting customers in a courteous, prompt, and efficient manner, helping to maintain strong client relationships and support customer retention as well as new and continued business opportunities.

• Minimum of five GCE/CXC O-level passes including Maths and English

• At least two (2) years experience in a similar activity

• A valid driver’s permit with a clean driving record

• Forklift operator certification awarded by an accredited training institution

• Certificate of Good Character no more than three (3) months old

• Knowledge of identification labels in transporting fragile materials/dangerous good

• Working knowledge of Microsoft Office and any other related software

• Good customer service and communication skills

• Knowledge of basic forklift operating functions is an asset

• Maintain proper custody and is responsible for accurate inventory in the warehouse to avoid any losses and prevent pilfering.

• Ensure excellent support service to customers in a courteous, prompt and efficient manner to enable customer retention and new/continued business.

• Responsible for weighing & measuring cargo received in the warehouse.

• Ensure warehouse receipt are done in Magaya, pictures taken of cargo & uploaded in Magaya using the binder app.

• Inspect incoming/outgoing shipments/cargo coming to the warehouse for damage or discrepancies.

• Ensure that cargo that is delivered to the warehouse is in fact cargo intended for CCA Guyana Inc.

• Liaise with the Operations Team to ensure that the required documentation for cargo being received is available and accurate and necessary requirements are met prior to freight forwarding e.g. fumigation, transhipments vs non-transhipments etc.

• Verify serial/part numbers for tools to ensure accuracy and ensure that it matches what is listed on the invoice.

• Responsible for the safe and secure loading and off-loading of containers/cargo, strapping and packaging of cargo on a regular basis.

• Check all cargo prior to shipping to ensure that it is properly marked, labelled, weighed and measured.

• Ensure that customers are billed in a timely manner for warehouse storage.

• Ensure cargo is properly tallied when loading/offloading containers.

• Secure all Company tools and equipment when not in use.

• Maintain Company tools in a clean, operable and safe condition.

• Ensure orderliness of Warehouse.

• Advise of warehouse stock which needs to be replenished.

• Liaise with and/or report any defects or malfunction of any equipment in use in the Warehouse.

• Perform such other duties and responsibilities as may be required to maximize the efficiency, productivity, teamwork, customer relations and enhance the entire operations of the company.

• Carry out airport check-in and clearance of cargo at CJIA and Ogle.

• Unstuff containers at the port and tally charter vessels.

• Comply with safety and security procedures (as per CCA’s Health, Safety & Environmental Policy) to prevent any accidents, loss of life, loss of cargo and loss of equipment.

• Operate the forklift in a safe and responsible manner.

• Any other duties assigned within the scope of the operations.