The Store Supervisor is responsible for overseeing daily café operations, ensuring exceptional customer service, and supporting the team in meeting performance goals. This role works closely with the owners and leads by example to maintain Kiskadee Coffee’s high standards in product quality, service and cleanliness. The Store Supervisor will also be responsible for ensuring inventory is accurately tracked, accounted for, and replenished as needed. Ensuring a positive employee environment and welcoming customer experience are essential to this role.
• Previous supervisory or team lead experience in hospitality, coffee shops, or restaurants
• Strong leadership and communication skills
• Passion for coffee and customer service
• Ability to work flexible hours, including weekends and holidays
• Basic knowledge of POS systems, cash handling, and inventory tracking
• Detail-oriented, organized, and proactive
• Oversee daily store operations, including opening and closing procedures
• Lead and motivate baristas and service staff to deliver excellent customer experiences
• Train new team members and provide ongoing coaching
• Monitor product quality, presentation, and consistency
• Ensure inventory is accurately counted, recorded, and maintained
• Manage stock rotation and place orders for coffee, pastries, and supplies as needed
• Handle customer inquiries and resolve complaints professionally
• Maintain cleanliness and safety standards throughout the coffee shop
• Assist with staff scheduling and ensure adequate coverage
• Support promotional events and seasonal menu launches
Kiskadee Coffee is a European-inspired café located in the heart of Georgetown, Guyana. We specialize in serving expertly crafted coffee and fresh, grab-and-go pastries, with a focus on quality, consistency, and exceptional customer service. Our mission is to bring a high-end yet welcoming coffee experience to the community. We want a place where people can start their day, connect, and enjoy the simple pleasure of a great cup of coffee.
We value teamwork, professionalism, and passion for hospitality.
As part of our team, you’ll have the opportunity to learn, grow, and work in an environment where your contributions matter. Whether you’re crafting the perfect espresso or making a customer feel at home, you’ll play an important role in shaping the Kiskadee Coffee experience.