Manager-Survival Systems Ltd

Our client, a leader in the supply and service of Safety and Fire Systems and Equipment , is seeking an experienced , passionate, and dynamic Manager to lead their team. This role offers a unique opportunity to oversee operations in diverse fields, including marine and shop services, customer services , energy solutions and HSEQ Compliance. Your primary focus will be driving excellence in service delivery, people management , maintaining high standards of quality , and promoting a culture of safety and environmental safety.

• Minimum Associate’s Degree in a business related or technical field (Bachelor’s Degree is preferred)

• Minimum 3 Years experience managing a team

• Good understanding of Accounts

• Competent in Microsoft Office suite

• Experience working in a HSEQ environment

Skills, Knowledge & Abilities:

• Leadership: Ability to inspire, motivate, and guide team members towards achieving common goals.

• Communication: Effective communication skills, both verbal and written, to convey ideas clearly, provide feedback, and resolve conflicts.

• Problem-solving: Capacity to identify issues, analyze root causes, and develop practical solutions.

• Decision-making: Aptitude for making timely and well-informed decisions, weighing risks and benefits.

• Strategic thinking: Ability to see the big picture, set long-term objectives, and devise plans to achieve them.

• Time management: Skill in prioritizing tasks, delegating responsibilities, and meeting deadlines efficiently.

• Conflict resolution: Capability to address conflicts constructively, mediate disputes, and foster a harmonious work environment.

• Emotional intelligence: Awareness of one's emotions and those of others, along with the ability to manage them effectively.

• Adaptability: Flexibility to adjust to changing circumstances, embrace new technologies, and navigate uncertainty.

• Team building: Skill in assembling diverse teams, fostering collaboration, and leveraging individual strengths.

• Motivation: Ability to recognize and reward employees' efforts, boosting morale and job satisfaction.

• Delegation: Capacity to entrust tasks to capable team members, empowering them to take ownership and grow professionally.

• Financial acumen: Understanding of budgeting, forecasting, and financial analysis to manage resources effectively.

• Conflict management: Skill in addressing conflicts within the team or between team members in a constructive and fair manner.

• Ethical leadership: Commitment to integrity, fairness, and ethical behavior in all managerial actions.

• Networking: Ability to build and maintain professional relationships both within and outside the organization.

• Cultural competence: Awareness and respect for diverse cultures, backgrounds, and perspectives within the workplace.

• Feedback: Capability to provide constructive feedback to employees, helping them improve performance and develop professionally.

• Risk management: Skill in identifying potential risks to projects or operations and implementing strategies to mitigate them.

• Continuous learning: Willingness to stay updated with industry trends, best practices, and new technologies to remain competitive.

Operations:

• Ensures that top class customer service is provided to customers in keeping with the company’s Vision, Mission and values

• Ensures all jobs are scheduled in a timely manner

• Ensures all jobs (external and Workshop) are properly planned to meet all customer and company KPIs on completion of job

• Ensures that all work procedures in the Operations Management System are known and adhered to

• Ensure that HSE is integral to all aspects of Survival Systems operations and is part of all job planning

• Ensures that all job documentation is used, completed and filed as per Survival Systems Ltd QMS and HSSE Management System

• Ensures that all technical training and competency records are kept up to date

• Ensures that the Workshop and technicians have all the tools and equipment necessary for the efficient and timely completion of works

• Responsible for the maintenance and calibration of all tools and equipment in compliance with Survival Systems QMS and HSSE Management System

• Ensures that all customer requests are responded to in a timely, clear and concise manner

• Ensures that all customer service reports and certificates are completed within stipulated timeframes

• Ensures that quotations for corrective actions are sent to customers in a timely manner

• Develops a system for proper tracking of jobs from quotation to invoice

• Keeps track of and controls all operational costs/expenses within budget

• Does manpower lookaheads for planning purposes

• Completes and submits Operations and HSEQ reports to executive management at stipulated timeframes

• Participates in budgeting and strategy meetings with executive management

Sales & Revenue

• Responsible for meeting revenue target

• Develop tracking system for tracking of opportunities

• Develop database of customers

• Ensures timely invoicing of all sales

• Ensures inventory levels are sufficient to facilitate sales

• Works with executive management to develop sales budgets and plans

• Manages Sales team to ensure that their sales targets are met

• Attends sales calls with Sales team to develop good relationships with customers

• Does presentations to senior managers of potential and existing customers