We are seeking a detail-oriented Customer Service Expert with a friendly demeanor and high standard of integrity to manage client communications and ensure a seamless shopping experience from inquiry to post-sale.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in using CRM systems and other relevant software.
High standard of integrity and attention to detail.
Prior experience in client service roles (preferred but not required).
Answer incoming client calls and emails professionally and promptly.
Schedule client appointments with a warm and friendly approach.
Follow-up on client calls to provide effective solutions.
Address upset clients or negative surveys, offering resolutions.
Create an engaging and interactive shopping experience during and post-sales.
Build long-term client relationships by identifying needs and adopting a proactive shopping approach.
Utilize CRM systems to track and gather client orders, information, and relevant data.
Track orders via shipping lists and notify clients upon arrival if they didn't receive a notification.
Manage clothier schedules based on showroom needs and requests offs.
Create and send client invoices for orders, alteration fees, shipping costs, etc.
Review and provide remake codes for garments with fitting issues.
Notify clients if fabrics are out of stock and obtain their instructions (wait for replacement, pick a new fabric, refund).