We are currently seeking a Chief Operations Officer (COO) to oversee and manage the effective internal operations of the company.
· Bachelor's degree in Business Administration, Hospitality Management, or related field. Master's degree preferred.
· Minimum of 5 years of experience in hotel operations management, with at least 3 years in a senior leadership role.
· Proven record of accomplishment in property maintenance management, preferably within the hospitality industry.
· Strong understanding of HR practices and labor laws.
· Certification in ISO 9001 QMS implementation and auditing is highly desirable.
· Excellent communication, leadership, and problem-solving skills.
· Oversee daily operations of all Company departments.
· Oversee construction projects within the Company premises.
· Collaborate with contractors, architects, and engineers to ensure timely completion of construction projects while adhering to quality standards and budgetary constraints.
· Conduct regular inspections to monitor progress and address any issues or deviations from plans.
· Assist in recruitment efforts by participating in candidate interviews and selection processes.
· Provide guidance on HR policies, procedures, and compliance with labor regulations.
· Implement and maintain ISO 9001 Quality Management System (QMS) standards.
· Ensure compliance with ISO 9001 requirements by conducting internal audits and facilitating external audits as needed.
· Continuously improve quality management processes and procedures to enhance customer satisfaction and operational efficiency.
· Monitor key performance indicators (KPIs) to assess operational performance and implement corrective actions as needed.
· Conduct regular meetings with department heads to review progress, address challenges, and foster collaboration.
· Develop and manage operational budgets to ensure financial sustainability.
· Collaborate with the executive team to develop and implement strategic initiatives to enhance guest satisfaction and drive revenue growth.