Waitress

The Waitress is expected to provide friendly, efficient, and professional service to guests, from greeting and seating through to taking orders, serving food and beverages, and processing payment. The role ensures a pleasant dining experience, accurate service, and a clean, well-presented dining area while following all food safety and hygiene standards.

• Secondary school education or equivalent

• 1 to 2 years' experience as a waitress or in a customer service role (an advantage)

• Knowledge of food and beverage service and basic table service standards

• Ability to use a point-of-sale system and handle cash accurately

• Food handler's certificate (an advantage)

• Willingness to learn and take instructions

• Greet guests warmly, seat them and present menus

• Explain menu items, specials and ingredients, and make recommendations when asked

• Take food and beverage orders accurately and pass them promptly to the kitchen and bar

• Serve food and drinks in a timely, courteous and well-presented manner

• Check on guests during their meal, respond to requests and resolve complaints politely

• Handle allergy and dietary requests carefully and communicate them clearly to the kitchen

• Prepare and process bills, handle cash and card payments accurately, and balance the till when required

• Set up, clear and reset tables, and keep the dining area clean, tidy and well stocked

• Prepare service stations, including cutlery, napkins, condiments and glassware

• Work closely with kitchen, bar and front-of-house staff to ensure smooth service

• Follow opening and closing procedures, including cleaning and restocking

• Report any guest concerns, safety issues or equipment problems to the supervisor

• Follow company policies on service standards, appearance and conduct