SKILLEDGUYANESE.COM IT Technical Analyst
Job Location
Description
In this role of IT Technical Analyst, the individual is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and implement solutions according to a script.
Requirements
CXC Certification.
Knowledge of PCs, LANs, peripheral devices, and common software applications will be an asset.
Excellent customer service, communication, and interpersonal skills.
Proficiency in Microsoft Office and other business applications.
Ability to learn and work across multiple technology platforms.
Intermediate typing and computer skills.
Responsibilities
Provide IT Service Desk support via phone and email.
Create, update, and resolve ServiceNow tickets within established timelines.
Troubleshoot hardware, software, and system issues.
Diagnose and resolve technical problems using established procedures.
Install, configure, and maintain software applications.
Guide users through troubleshooting and problem-solving processes.
Follow up to ensure issues are fully resolved.
Participate in shift-based support and other assigned duties.