Live Chat Support Specialist

We are seeking an experienced Live Chat Support Specialist to provide professional and timely customer assistance through online chat. The ideal candidate should have strong communication skills, customer service experience, and the ability to manage multiple conversations efficiently.

• Minimum 3+ years of experience in customer service, sales, or live chat support.

• Excellent written and verbal communication skills.

• Strong grammar, problem-solving, and multitasking abilities.

• Experience with live chat, CRM, or customer support platforms.

• Ability to work independently in a remote environment.

• Reliable internet connection and suitable work environment.

• Availability to work 1:00 PM – 10:00 PM, Saturday through Wednesday.

• Days off: Thursday and Friday.

• Handle customer inquiries primarily through live chat.

• Assist buyers, sellers, affiliates, and other customers professionally.

• Resolve questions and concerns efficiently.

• Manage multiple chat conversations while maintaining accuracy.

• Meet customer service, response time, and quality standards.

• Escalate complex issues when necessary.

• Maintain accurate records of customer interactions.