Service Advisor

The Service Advisor will serve as a key link between our customers and the Workshop team, ensuring customers receive professional service, clear communication, and timely updates throughout the vehicle servicing and repair process.

• Certificate in Motor Vehicle Engine System OR

• High school diploma / Five (5) CSEC subjects.

• Minimum of two (2) years’ experience in a related field.

• Customer service experience, preferably in the automotive industry.

• Good communication skills and ability to explain things clearly.

• Organizational skills to handle multiple tasks.

• Basic knowledge of automotive systems.

• Familiarity with computerized systems.

• Customer-focused mindset and problem-solving skills.

• Flexibility to work during service center hours.

• Greet and assist customers in a friendly manner.

• Listen to customers' vehicle concerns and ask relevant questions.

• Explain service options and provide cost estimates.

• Schedule service appointments based on customer preferences.

• Coordinate with technicians to ensure timely completion of service tasks.

• Keep customers updated on the progress of their vehicle's repairs.

• Process payments and provide detailed invoices.

• Maintain organized customer records and service histories.

• Address customer complaints with professionalism and empathy.

• Stay informed about industry trends and technical advancements.