Support Officer

Are you organized, detail-oriented, and skilled at coordinating workflows? ITSS is seeking a reliable, customer-focused Support Officer to provide vital operational and administrative backing to our technical field personnel and maintain exceptional service delivery.

Qualifications & Requirements:

• Minimum of five (5) CSEC/CXC subjects (Grades I–III), with mandatory passes in English Language and Mathematics.

• Previous working experience in an administrative support, customer care, dispatch, or office operations role is considered a strong asset.

• Competence in PC-based systems and Microsoft Office applications, specifically Word, Excel, and Outlook.

• Exceptional written and verbal communication skills; robust record-keeping, filing, and data-entry accuracy.

• High attention to detail, capable of multitasking in a fast-paced environment, meeting strict deadlines, and solving routine workflow issues under pressure.

• Professional telephone and in-person demeanor with clients, field crews, and internal stakeholders.

Key Responsibilities:

• Deliver comprehensive administrative support to field technicians, dispatchers, and management.

• Receive, log, prioritize, assign, and rigorously track daily job orders from dispatch to sign-off.

• Prepare, issue, process, and systematically file all service installation work orders and documentation.

• Maintain strict, accurate inventory and stock issue logs for technical materials, tools, and job site equipment.

• Interface professionally with clients, end-users, and technicians regarding service inquiries, appointments, and progress updates.

• Proactively coordinate, monitor, and follow up on outstanding field tasks to ensure timely resolution and SLA compliance.

• Promptly identify and escalate operational delays, field bottlenecks, and logistical challenges to supervisory teams.

• Maintain meticulously structured physical and digital service archives, warranty records, and job logs.

• Assist with routine office workflows, correspondence, and other operational duties assigned by leadership.

How to Apply:

Apply via hr@itssgroupgy.com with your updated resume and cover letter.