IT Officer

BK International Inc. is seeking a competent, proactive, and technically skilled IT Officer to maintain and support the company's IT infrastructure, computer systems, network, software, and office equipment.

The successful candidate must be capable of independently diagnosing and resolving technical issues, maintaining reliable IT operations, protecting company data, and providing timely technical support to employees across various departments. This position requires strong problem-solving skills, initiative, accountability, and the ability to complete tasks efficiently with minimal supervision.

• Diploma, associate degree, bachelor's degree, or recognized technical qualification in Information Technology, Computer Science, Networking, or a related field. Equivalent practical experience may be considered

• At least three years of relevant experience in IT support, systems administration, network support, or a similar role is preferred

• Strong practical knowledge of computer hardware, Windows operating systems, business software, printers, and network troubleshooting

• Working knowledge of networking, user account administration, cybersecurity, antivirus protection, and data backup procedures

• Experience supporting office IT infrastructure and business applications

• Strong analytical, troubleshooting, and problem-solving skills

• Good communication, organizational, and documentation skills

• Ability to work independently, prioritize tasks, meet deadlines, and follow through without repeated reminders

• High standards of professionalism, confidentiality, accountability, and integrity

• Relevant IT certifications, such as CompTIA A+, Network+, or Microsoft certifications, would be an asset

• Install, configure, maintain, and troubleshoot computers, laptops, printers, scanners, software, and other office equipment

• Maintain and troubleshoot the company's internet connectivity, network infrastructure, Wi-Fi, routers, switches, and related systems

• Provide technical support to employees and resolve hardware, software, email, printing, connectivity, and user-access issues promptly

• Manage authorized user accounts, passwords, system access, shared folders, and employee IT setups

• Monitor software updates, antivirus protection, security measures, and potential IT vulnerabilities

• Maintain and monitor data backups and assist with data recovery when required

• Maintain an accurate inventory of IT equipment, software licences, warranties, repairs, and related assets

• Assess IT equipment requirements and provide technical recommendations to the Procurement Department before purchases are made

• Support IT systems and equipment across company departments, offices, and work sites as required

• Maintain accurate records of IT requests, repairs, maintenance, system changes, and outstanding issues

• Identify recurring technical problems, recommend improvements, and take initiative to prevent unnecessary downtime

• Ensure that confidential company information and systems are protected against unauthorized access

• Prepare reports and provide management with updates on IT issues, completed tasks, security concerns, and recommended improvements

• Follow up on outstanding technical issues and ensure that assigned tasks are completed within agreed timeframes

• Perform other duties assigned by management