Customer Feedback Representative

Customer Feedback Representative is responsible for contacting customers, gathering feedback about their experience, addressing complaints, and helping Management improve customer satisfaction and service quality. The role is especially important after a customer purchases a vehicle, completes a financing transaction, or receives after-sales service.

• High School Diploma Completed (CXC) Mathematics and English

• General knowledge of vehicles

• Excellent analytical skills

• Great interpersonal and communication skills

• Ability to work independently and within a team

• Customer service experience

• Age range between 25-30 years

• Possess a valid driver's license

• Contact customers after purchasing a vehicle to determine whether they are satisfied with the service received.

• Contact customers after vehicle delivery to confirm that the vehicle was received in satisfactory condition.

• Conduct follow-ups with customers who have received after-sales services or repairs.

• Conduct customer satisfaction surveys by telephone, WhatsApp, email, or other approved communication channels.

• Ask customers about their experience with sales representatives, financing personnel, customer service, and vehicle delivery.

• Record feedback accurately and maintain a database of customer responses.

• Identify recurring complaints, service delays, and areas where the company can improve.

• Listen to customer complaints professionally and respectfully.

• Record complaints and forward them to the appropriate department for resolution.