IT Technician

NATURE AND SCOPE: 

The Technical Support Specialist (IT Technician) is responsible for installing, maintaining, and repairing hardware & software components of the organization's computers. 

SHIFT: 

8:30 AM - 5:30 PM

MINIMUM QUALIFICATION REQUIREMENTS:

• Relevant IT Certifications (e.g. CompTIA A+, Microsoft Certified IT Professional) 

• Diploma in computer-related courses or equivalent

• Basic knowledge of and experience with small networks

• At least 6 months to 1 year of work experience in a related field of work.

DESCRIPTION OF DUTIES:

• Answer incoming customer calls, determine their requirements, and provide technical support to clients and on-site users.

• Monitor and update Helpdesk requests in real time while proactively addressing client requests and concerns.

• Troubleshoot, diagnose, and resolve hardware, software, and desktop-related issues, including repairing or replacing faulty components where necessary.

• Escalate advanced desktop and technical issues to the appropriate level when required.

• Set up and configure workstations, computers, peripherals, and other IT equipment, ensuring all equipment is properly connected and functional.

• Check computer hardware, including hard drives, mice, keyboards, printers, routers, and other peripherals, to ensure proper functionality.

• Install and configure approved software, drivers, and tools according to work instructions and specifications, with prior approval from the Technical Support Supervisor.

• Provide users with orientation and guidance on operating new software, computer equipment, and related systems.

• Perform daily inventory checks and maintain accurate IT equipment records.

• Coordinate with the Technical Support Supervisor and team to promptly address network abnormalities and other technical issues.