Operations Lead/ Supervisor

The Operations Lead is responsible for overseeing the day-to-day operations of the business and ensuring that all operational activities are executed efficiently, consistently, and in accordance with company standards.

This position serves as a key link between management and the frontline team. The Operations Lead is expected to provide strong leadership, maintain operational discipline, support employees, monitor performance, resolve issues, and ensure that customers receive a consistently high standard of service.

• Secondary education (Tertiary education would be an advantage).

• 3-5 years supervisory/ team-lead experience.

• Experience managing or supervising employees.

• Strong communication and interpersonal skills.

• Strong organizational and time-management skills.

• Ability to multitask and prioritize effectively.

• Strong attention to detail.

• Basic computer and administrative skills.

• Ability to work independently and make sound operational decisions.

• Ability to work flexible hours, weekends, holidays, and varying shifts where required.

• Lead, supervise, and support employees during assigned shifts.

• Provide clear instructions and expectations to team members.

• Monitor employee attendance, punctuality, appearance, productivity, and conduct.

• Ensure all company procedures, policies, and standards are consistently followed.

• Monitor cash registers, transactions, receipts, refunds, discounts, and other financial activities as applicable.

• Ensure proper opening and closing cash procedures are followed.

• Help safeguard company cash, equipment, inventory, and other assets.

• Complete required daily, weekly, and monthly operational reports.

• Maintain accurate records relating to staff, inventory, cash, incidents, maintenance, and other operational matters.

• Assist with on-boarding and training new employees.

• Ensure employees understand their roles, responsibilities, and company procedures.