Quality Assurance and Administrative Manager - Remote

The Quality Assurance and Administrative Assistant plays a pivotal role in ensuring excellence across two critical domains: Quality Assurance & Quality Control (QA/QC) and Talent Acquisition. This dual-functioning leadership role is directly responsible for safeguarding the quality standards of company operations, while simultaneously driving the recruitment of top-tier talent to sustain organizational growth. The Quality Assurance and Administrative Assistant will collaborate closely with the Country Manager and CEO to implement strategic goals, align QA/QC initiatives with workforce development, and promote an interconnected approach to operational quality and human capital excellence.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Quality Management, or a related field (preferred).

• Relevant certifications such as ISO 9001 Quality Management Certification or HR Certification (SHRM, CIPD, or equivalent).

• Additional training in Process Improvement (Six Sigma, Lean Management) is a plus.

Experience

• Minimum 3-5 years of experience in Quality Assurance (QA/QC), Talent Acquisition, or a related role.

• Proven experience in conducting audits, compliance reviews, and process optimization.

• Demonstrated ability to manage recruitment cycles, including sourcing, interviewing, and onboarding.

• Strong background in data analytics, KPI tracking, and report generation.

• Experience in developing and implementing training programs to enhance employee performance.

Skills

• Analytical & Problem-Solving: Ability to assess operational challenges and propose efficient solutions.

• Communication & Interpersonal: Strong ability to collaborate across departments and engage with stakeholders.

• Attention to Detail: Meticulous documentation and quality review to ensure compliance with standards.

• Strategic Thinking: Ability to align QA/QC initiatives with company objectives.

• Leadership & Team Management: Expertise in leading teams and guiding workforce development.

• Technical Proficiency: Familiarity with HR software, auditing tools, and reporting platforms.

• Adaptability & Continuous Improvement: Willingness to evolve with industry trends and contribute to organizational success.

Key Responsibilities & Duties (But not limited to)

1. Quality Assurance & Quality Control (QA/QC):

• Develop, implement, and monitor quality assurance strategies to ensure compliance with industry standards, regulations, and company policies.

• Conduct regular audits and reviews to identify operational inefficiencies and recommend corrective actions.

• Manage the documentation and reporting of quality-related data, including metrics and key performance indicators (KPIs).

• Oversee product/service testing processes and validate their consistency with established quality benchmarks.

• Partner with client operations teams to ensure continuous process improvement and reduce quality-related risks.

2. Talent Acquisition:

• Design and execute recruitment strategies to attract, assess, and hire top talent aligned with the company’s culture and objectives.

• Lead end-to-end recruitment processes, including job advertising, candidate sourcing, interviewing, and onboarding.

• Collaborate with department heads to anticipate staffing needs and maintain a robust talent pipeline.

• Build strong relationships with external recruiters, agencies, and professional networks to enhance the company's talent acquisition efforts.

• Implement diversity and inclusion practices in all aspects of the hiring process.

3. Interlinked Responsibilities Between QA/QC and Talent Acquisition:

• Develop and execute training programs to enhance workforce skills and ensure compliance with quality standards.

• Evaluate and recruit talent with a strong focus on quality and process improvement expertise.

• Monitor team performance post-recruitment and provide feedback to align with QA/QC objectives.

• Contribute to fostering a quality-driven culture by integrating QA/QC principles into employee onboarding and development.

Reporting Responsibilities

• Reporting to: The Country Manager and the CEO of the company.

• Report Details:

  • To Country Manager:

    • Regular updates on operational quality metrics, audit outcomes, and ongoing corrective action plans.

    • Recruitment progress reports, including hiring outcomes and candidate pipeline health.

  • To CEO:

    • High-level summaries of quality assurance effectiveness and alignment with company goals.

    • Strategic insights on talent acquisition trends and their impact on organizational growth.

Reports should include data-driven insights, actionable recommendations, and performance metrics to support executive decision-making