Service Coordinator


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Reporting to the Associate Director of Delivery, the Service Coordinator is responsible for managing all aspects of the delivery team intake requests. From reviewing the requests to assigning to specific team members, the role will require hands on management of technical queries. Validating requests with end-users for clarity of queries that are incomplete. Managing daily standups with the developers, setting roadmaps for delivery team products and providing weekly reporting on progress and completion of tasks. The Service Coordinator is a critical role within WeSolveCX and provides oversight on many of our foundational platforms.


  • 4+ years experience in Project management, running sprints and coordinating resources.

  • Experience consulting with clients and interacting on behalf of an organization.

  • Strong analytical and problem-solving skills.

  • Strong Leadership skills.

  • Knowledge of Salesforce, Service Now, and agile methodologies.


  • Represents all aspects of the Salesforce platform.

  • Manages the risk of operating the services

  • Coordinates communication among support staff and systems staff

  • Provides input in service attributes such as performance, availability, security, etc.

  • Understands the services (components, etc.)

  • Serves as the point of escalation (notification) for major incidents

  • Provides monthly reporting to execs and product owners in the Operating Companies.

  • Ensures that any changes to the service under their care follows the current change management workflow practices

  • Plans for the service future, roadmaps, incorporating and synthesizing business stakeholder

  • Manages technical Debt within Core and Marketing Cloud

  • Participates in internal service review meetings (within Consulting and Delivery)

  • Works with delivery director and/or service sponsor(s) and business stakeholders to identify
    and prioritize service improvements

  • Participates in external service review meetings (with the business)

  • Is responsible for ensuring that the service entry in the Service Portfolio/Catalog is accurate and is maintained

  • Ensures that performance meets the requirements of SLAs and OLAs

  • Provides reporting and metrics on performance of various services

  • Daily stand ups with developers

A Job By

WeSolve CX Inc


WeSolveCX provides best-in-class solutions in call centre service, consulting, digital marketing and digital experience to companies in the Americas and the Caribbean. We have vacancies available and are looking for bright talent like you to join our diverse, multicultural and global team. We are headquartered in Georgetown, Guyana, and employ approximately 400 people.

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