Protection Case Worker


Job Location

Mabaruma, Guyana


This selection process considers only national candidates or current residents with the legal right to work in Guyana.

The Protection Case Worker is responsible for the daily screening of beneficiaries and identifying beneficiaries who are most vulnerable, conducting in-depth interviews, workshops, home visits, outreaches, referrals, and accompaniment to respond to their protection needs through services available within HIAS or provided by partners and government.

This position supports HIAS Refugee Rights Framework by supporting forcibly displaced migrants and refugee right to be protected from violence and discrimination and the right to recovery from the shock of displacement and promote integration in the host community.

The Protection Case Worker will report directly to the Program Manager and work in coordination with staff from Georgetown, Bartica, and Mabaruma HIAS offices.


  • Fluency (written and oral) in Spanish and English. Warao is an advantage.

  • University degree in social work, education, administration, law, or related social sciences.

  • Current residency in Guyana and/or prior work authorization in Guyana required.

  • A minimum of 1-3 years of working experience, preferably in one of the following sectors: social, charity, churches, government, or NGO.

  • Ability to uphold the highest level of integrity and confidentiality.

  • Ability to develop work plans, meet deadlines, and capture program progress for donor reports.

  • Sense of initiative and capacity to work autonomously.

  • Demonstrated ability to think creatively and critically.

  • Excellent computer skills; proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook, Teams).

  • Excellent organizational and problem-solving skills.

  • Must be a team player and able to work with diverse, vulnerable populations; understanding of community-based approach required.

  • Strong motivation to humanitarian work, service-oriented mindset, and sense of accountability to the populations HIAS serves.

  • Ability to uphold the highest level of integrity and confidentiality.



  • Conduct in-depth assessment interviews with person(s) of concerns identified as vulnerable or in need of assistance or referral.

  • Provide comprehensive case management, including (1) provision of direct services, (2) referral to external services, and (3) accompaniment to access basic services.

  • Conduct home visits to vulnerable individuals and households.

  • Prepare detailed records of sessions and follow-up on individual cases.

  • Provide partners and beneficiaries counseling and feedback on the status and processing of individual cases.

  • Promote and protect the rights of the most vulnerable refugees and migrants through awareness and sensitization activities such as workshops and training.

  • Support the design, implementation and evaluation of protection centered and solutions-oriented activities guaranteeing that community-owned activities are integrated.

  • Together with the Program Manager plan workshops, training and capacity building for community mobilizers, leaders, and service providers.

  • Ensures quality and integrity of information captured, notably through peer review of registered cases and follow up with direct supervisor.

  • Ensures constant and accurate upkeep of data (physical and electronic) to reflect the status of persons of concern by checking that all data fields are filled in properly in the HIAS Case Management System; manages and updates beneficiaries files as necessary.

  • Analyzes data to ensure data quality and integrity, and reports trends and issues in monthly, quarterly and annual reports.

  • Ensure weekly, monthly and quarterly reports and trackers are analyzed, compiled and submitted timely to the M&E Specialist and/or the Program Manager.

  • Provide input to all program development activities.

  • Contribute to the development of a reliable referral system with service providers in Guyana including governmental institutions, civil society, and the private sector.

  • Maintains relationship and liaise with other service providers.

  • Acts as interpreter and translator, as needed.

  • Performs other duties, as necessary.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, skills required or permanent location. Location is subject to change based on programmatic needs. Flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced, changing work environment with many crucial deadlines. All team members may be required to perform duties outside of their normal work hours of responsibilities as needed.

A Job By

HIAS Guyana Inc


Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish
people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.
HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply.

We are committed to building a diverse workforce that reflects our vision, mission and values.

HIAS stands for a world in which refugees find welcome, safety and opportunity.

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers
around the world and advocates for their fundamental rights so they can rebuild their lives.

Welcome • Acogimiento • Hospitalité • ?????? ?????) Hachnasat Orchim)
We Welcome the Stranger

Justice • Justicia • Justice • ???) Tzedek)
We Pursue Justice

Empathy • Empatía • Empathie • ???) Chesed)
We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • ??????) Chevruta)
We Believe in Changing the World through Partnership

Courage • Coraje • Courage • ????) Ometz)
We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • ???) Ruach)
We Adapt and Thrive, Continuously Demonstrating our Resilience

HIAS is committed to a diverse and inclusive workplace. All qualified applicants will be considered for
employment without regard to race, color, national origin, ethnic background, ancestry, citizenship
status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical
condition, genetic information, marital status, registered domestic partner or civil union status, familial
status, pregnancy, childbirth, military status, protected veteran status, political orientation or other
legally protected status

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

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