Customer Service Representative

We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and the ability to handle customer needs with professionalism and care.

Qualifications:

• 5 Subjects CXC Inclusive of Maths and English.

• Previous experience in customer service or a related field preferred.

• Strong verbal and written communication skills.

• Ability to multitask, prioritize, and work in a fast-paced environment.

• Problem-solving skills with a positive, professional attitude.

• Basic computer skills and familiarity with QuickBooks software is an asset.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in person.

• Provide accurate information about our products, services, and policies.

• Process and update customer orders, requests, and account details.

• Resolve customer issues effectively, escalating when necessary.

• Stay informed about product updates, promotions, and company procedures.