The Customer Service Representative (CSR) is the friendly face of the ice cream parlour, responsible for providing excellent customer service, ensuring product quality and maintaining a clean, welcoming environment. The ideal candidate is personable, reliable and able to thrive in a fast-paced, customer-focused setting.
Qualifications:
Education: Minimum of five (5) CXC subjects, including Mathematics and English Language (Grades I–III) at the CSEC level.
Experience: At least one (1) year of work experience in the food or hospitality industry.
Food Handlers Certificate
Skills and Qualities:
Strong communication and interpersonal skills.
Pleasant personality with a customer-first attitude.
Ability to work efficiently in a team-oriented environment.
Basic numeracy and cash-handling accuracy.
Dependable, punctual, and able to work flexible hours (weekends, holidays).
Good multitasking and problem-solving abilities.
Neat, well-groomed appearance suitable for a customer-facing role.
Knowledge of food safety and sanitation practices is an asset.
Key Responsibilities:
Greet and engage customers in a warm and friendly manner.
Take and process customer orders accurately and efficiently.
Prepare and serve ice cream, sundaes, milkshakes, and other menu items according to company standards.
Handle cash, electronic, and other payment transactions with accuracy.
Maintain cleanliness and hygiene of the serving area, equipment, and dining space.
Restock supplies and display items as needed throughout the day.
Handle customer inquiries, requests, and complaints professionally and promptly.
Support promotional activities, sampling, and upselling of featured items.
Follow all food safety, health, and hygiene regulations.
Assist in opening and closing duties, including inventory checks and end-of-day reporting.
Foundation 7 Inc. is a diversified service company with strategic interests in music education, retail food services and wellness solutions. We serve both local and international markets with a commitment to quality, innovation and customer satisfaction. Our portfolio reflects a blended focus on cultural enrichment, lifestyle experiences and community well-being — all delivered with consistent professional standards.
To deliver exceptional music education, consumer products and lifestyle services that enrich communities and create lasting value for customers locally and globally.
Integrity — We operate with honesty, transparency and ethical responsibility across all business lines.
Excellence — We hold high performance standards in every product, program and customer interaction.
Customer Focus — We design our services around the needs, satisfaction and long-term trust of our clients.
Value Creation — We build enterprises that generate sustainable value for our customers, communities and stakeholders.