The Service Coordinator plays a pivotal role in supporting the Service Department by managing service orders, coordinating field personnel, and ensuring seamless communication between clients, vendors, and internal teams. This position requires strong organizational skills, attention to detail, and a commitment to delivering exceptional customer service.
Proven experience in service coordination, administrative support, or a related field.
Proficiency in service management software and ERP systems.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Attention to detail and commitment to quality service delivery.
Roles & Responsibilities
• Process new service orders:
• Ensure all required documents have been received
• Set-up new service order in Service management software
• Review Service specific insurance requirements and order certificates of insurance
• Assist Service Manager with all day-to-day aspects of running the service department.
• Scope of work review
• Creation of Work Request estimates and proposals
• Coordinate Service equipment staging
• Compile and organize all service visit close-out documentation including:
1. Photos
2. Operation and maintenance manuals
3. Customer signoffs
4. Service specific technical information
• Service completion packages
• Ensure Service meetings, minutes and logistics are organized in a timely and accurate
manner
• Assist Service Manager with client updates, communication and correspondence.
• Liaison with clients, vendors, sub-contractors and other staff; ensuring exceptional
customer service and quality always.
• Coordinate Service communication events
• Organize and maintain daily field personnel calendars
• Daily Service call scheduling
•Monthly Service packages and updating weekly scorecards
•Implementation of new ERP Service platform
• Provide general administrative support as required