IT Support Technician

fulltime

Job Location

Great Diamond, East Bank Demerara

Description

Demerara Distillers Limited (DDL) is seeking applications from interested persons with the requisite qualifications and experience, for the position of IT Support Technician.  

Requirements

  • Degree in Computer Science or Information Technology from a recognised university.     

  • CompTIA A+, CompTIA IT Fundamentals+, Cisco certified technician or similar certifications.    

  • Microsoft 365 Fundamentals or related certifications would be an asset.             

  • Excellent customer service skills and a willingness to work flexible hours.

Responsibilities

  • Monitoring assigned hardware and software issues from various departments and act as a contact person (telephone, emails, and IT tickets) for incoming IT issues.

  • Providing IT project support by setting up hardware and ensuring that connectivity is accurate.

  • Issue IT related equipment and providing the diagnosis and repair of any malfunctions.

  • Troubleshooting in-house ticketed issues and project deliverables.

  • Conducting on-site and off-site visits to resolve IT related issues, provide support and analysis.

A Job By

Demerara Distillers Limited

Overview

Demerara Distillers Limited (DDL) is a public company with shares traded on the Guyana Stock Exchange. Delivering a diverse range of products and services, the company operates with a social conscience and a deep commitment to environmental sustainability. For three centuries, the core business of the company has been the production of Demerara Rum.  Exclusively owning and operating the only remaining distillery in Guyana, the Diamond Distillery at Plantation Diamond on the East Bank of Demerara, the company is celebrated for producing the award-wining El Dorado rums and is the largest supplier of bulk rums and alcohols from the Caribbean to brand owners in Europe and North America. 
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